The workplace has changed dramatically in recent years, with workspace technology facilitating hybrid work, which has become the norm. However, many businesses (68%, according to The Chartered Institute of Personnel and Development*) are now looking to encourage employees to spend more time in the office – some are using the carrot approach, while others favour the stick.

Many major organisations, such as Amazon and JPMorgan, have implemented strict mandates requiring employees to return to in-person work five days a week; this type of move is often driven by a desire to enhance collaboration, productivity and company culture. However, this directorial mindset shift can lead to increased employee dissatisfaction and even the emergence of ‘task masking’, where employees simulate productivity to appear busy.

Instead, addressing the underlying causes of disengagement and setting clear, outcome-based performance metrics to navigate the complexities of the modern work environment, as well as creating a workspace that employees want to return to, is a more nuanced and arguably more successful approach to achieving the desired cultural shift.

A well-designed, technology-enhanced workspace can offer benefits that remote work simply can’t match: real-time collaboration, career development opportunities, networking, and a strong company culture. By investing in a superior employee experience, companies can foster a more engaging, productive and attractive office environment.

The role of workplace experience in employee retention

Today’s office is evolving from a sterile, one-size-fits-all environment into a hub of collaboration, comfort and wellbeing; employees expect their workplace to support their productivity and lifestyle needs. Trends such as biophilic design, flexible workspaces, wellness rooms and premium breakout areas are no longer optional but have become essential for attracting and retaining talent.

Beyond just the physical space, integrating smart workspace technology plays a crucial role in this evolution. From seamless connectivity and intuitive meeting spaces to AI-driven collaboration tools, modern offices must be equipped to meet the expectations of a dynamic workforce.

Enhancing office convenience and wellbeing

A high-quality office environment signals to employees that their wellbeing is a priority. This extends beyond ergonomic chairs and stylish furniture – convenience, accessibility and systems which support the way in which people work are key drivers in making the office an appealing place to be, so it’s worth considering:

• Collaboration technology
  Making it simpler to achieve team-based tasks and communication will streamline effort and boost productivity.

• Phygital workspace technology
  Room, desk and parking space booking systems, as well as touchless entry, make navigating the working day a more seamless experience.

• Smart vending and on-demand food solutions
  Healthy snacks, artisanal coffee and fresh meal options can create a workplace that feels like a premium environment rather than an obligation.

• Integrated wellness initiatives
  Standing desks, smart lighting and air quality sensors contribute to a healthier workspace.

• Sustainable and eco-conscious office solutions
  Employees appreciate sustainability efforts such as energy-efficient office tech and eco-friendly packaging in workplace amenities.

Generational shifts and workplace expectations

Different generations have different workplace expectations. Millennials and Gen Z, in particular, are drawn to companies that offer flexibility, quality workspaces, and strong cultural values. Many business leaders, including most recently the JP Morgan CEO, Jamie Dimon, have raised concerns about younger employees missing out on learning opportunities when they work remotely. However, simply telling them to return to the office isn’t enough; there must be a compelling reason for employees to do so.

Well-designed offices that integrate smart workspace technology, premium amenities and flexible work arrangements can bridge this gap, ensuring that organisations continue to attract and retain top-tier junior talent, which is the future lifeblood of their business (as well as exceeding the expectations of existing employees from older generations).

The business case for investing in office experience

Investing in the office environment isn’t just about making employees happy, either, it has measurable business benefits that deliver ROI:

• Increased productivity
  Fewer off-site breaks and distractions mean more time for deep work and collaboration.

• Better retention rates
  A well-designed workspace reduces turnover by improving employee satisfaction.

• Competitive talent acquisition
  A premium office environment helps companies stand out in a crowded job market.

Smart technology as part of a broader workplace strategy

Workspace technology should be seen as part of a holistic approach to office transformation. From AI-driven space management to sustainable building solutions, technology plays a crucial role in creating a ‘sticky’ office environment – one that employees actually want to spend time in. By investing in smart office solutions, businesses can improve collaboration, wellbeing and sustainability, while also increasing efficiency and reducing costs.

For businesses looking to optimise their office environment, the time to act is now. Thoughtful investments in workspace technology and employee-centric amenities will pay off in engagement, retention and productivity.

Ready to transform your workplace? Get in touch to explore how workspace technology can make your office a destination, not just a requirement.

*CIPD Labour Market Outlook 2024